"Repair Is Always Our First Option!"

(281) 794-4434
(281) 578-2265

Technician Fixing Air Conditioner


Proudly Servicing
Katy, Cypress, West Houston & Anywhere within a 25-Mile Radius of 77449


Friendly Katy, TX Heating and A/C Repair Service Company

Turn to the experts at Polar Express A/C and Heating in Katy, Texas, for all of your A/C Service and heating repair or service needs. Our local A/C service and air conditioning repair company take pride in our work. As an authorized Ruud™ Equipment dealer, we offer service, sales, and air conditioning installation.

AC Unit

Polar Express AC Repair

New Attic AC Installation

We Service All Makes & Models

Polar Express A/C & Heating of Katy TX recognizes the dynamics involved with commercial and residential air conditioner installation and heating repair services. That's why we are committed to providing excellent customer service paired with quality components for all of your heating and air conditioning repair services. In fact, if you are thinking of getting a new air conditioner installed because you don't feel like your current unit is performing as it should, you should call us first! We always try to start the process with repairs as the first option, keeping you and your financial outlook in mind. If you truly need a new air conditioner, then we can handle that as well.

24 Hour Emergency Air Conditioning Repair Services

Comfort Control System BBB Accredited Business

Don't worry, at Polar Express we understand that air conditioners will often fail at the most inopportune times. If you have an A/C that goes out and leaves you in an emergency situation whether at 11:00 in the morning or 11:00 at night, here in Texas you need it fixed fast! Rest assured, we are available to serve our customers in the greater Katy, TX area 7 days a week / 24 hours a day. Our typical days are from 8 AM to 8 PM with emergency services only before and after those hours.

What Makes My Situation An Emergency?

We've made it our business to keep you cool while offering excellent service at an affordable price, no matter the time. But what actually constitutes a 24-hour emergency AC repair?

First, please know that you can always call us anytime, every day of the year. Our team can help decide whether it’s something that can wait until the morning or if a technician needs to check your situation out immediately.

While self-diagnosing the severity of your issue without an expert, here are some general guidelines of what we would feel constitutes an air conditioning emergency and you should call us even if it’s late in the evening.

  • No Air Flow – If your A/C unit is running and you can’t feel any air coming out of the vents, this could be a failed system in a few different ways. Typically this is either a blower issue, a thermostat, or it’s finally had enough and threw in the towel. Rest assured we’ll do all we can to bring it back to life. If it’s still blowing cool just not as cool as you’d like it, that wouldn’t be an emergency unless we are in a period of extreme weather. However, if the A/C isn’t producing any airflow, or the air coming out of your vents is hot, go ahead and give us a call after hours so we can make sure your family is comfortable and safe.
  • Strange Sounds – Your AC system might make strange noises for a few different reasons but here are two that you should call us after hours. Sometimes a compressor runs at a very high pressure causing a shrieking noise that can make the unit unsafe. A more common cause would be because the fan belt is loose. If your system is making a noise that seems excessive, the safest thing to do is shut off your system and give us a call.
  • Strange Smells – If you experience a burning odor coming out of your air conditioner or a/c vents, this is typically a situation where there is an electrical problem or an overheated part that may be burning. If your A/C smells like it’s burning, you should call one of our experts for emergency service.

The focus we put on you and your air conditioning or heating issues allows us to provide the best possible solution while still being able to tailor each repair or installation to your individual needs, one home at a time.

What Happens When You Call Us?

First, you won't get sent to some answering service to be put in a line and then take a number only to be passed to us later on in the day. You will get us, in fact, you will get me.

During peak season, please realize that we take a lot of calls. It's not uncommon for me to receive upwards to 100 calls a day. I also do service calls daily.

There may be times that I'm unable to answer immediately as I might be in the middle of a service call. If you get my voicemail, please leave a message.

What You Get With Polar Express

  • Unbeatable Quality Service
  • 24 Hour Emergency Repair Services
  • No Overtime Charges for After Hours or Weekends
  • Fast Response Times (It's our job to get you cool, quick!)
  • Knowledgeable and Experienced Staff


We are reminded daily with words from both customers and friends of the simple power of saying thank you! Whether it's for a job well done or simply honest answers in trying times, those two words are powerful. We just want to take a moment to reflect on the many things we’re grateful for here at Polar Express. Perhaps we should begin by being thankful simply for the volume of business that comes calling daily from our incredible, gracious customers and our ability to continue to serve this community to the best of our abilities. We “Love What We Do” and plan to keep servicing our customers right well into the future.

Voted Katy Area Best Air Conditioner Company For 2018

None of our achievements this year (or pasts), would have been possible without you. We’re grateful that you let us into your lives, businesses and homes to do the repairs and installations that we love to do. We are thankful for the feedback you’ve shared with us and others to help us continue to thrive and grow right here in Katy. We thank you for the appreciation you show when we do a job right and can save you some money in the process.

But most of all, we thank you for voting Polar Express the best A/C service and repair option in Katy for the fourth time (Katy Times - 2014, 2015, 2016, 2018; Living Magazine 2017, 2018). Without "you", there would be no "us"! Thank you for being you and allowing us to do something we love, day in and day out.

Contact us today for all of your A/C Service, heating repair and air conditioning installations.
(281) 794-4434

Air Conditioning Repair & Installation Services

Rudd Replacement Air Conditioner

Polar Express technicians are factory trained and highly skilled at finding the problems and servicing all types of air conditioning systems. Not only can we meet all your air conditioning repair service needs, but we also offer air conditioning installation services in Katy, TX, Brookshire, Cypress, Cinco Ranch and the greater West Houston area.

If you are not sure whether you need a replacement air conditioner or a simple repair to get the unit running properly again, call one of our professionals at Polar Express in Katy, TX. We'll quickly diagnose your AC system issues and have you feeling cool again. We can repair all major air conditioning system brands with quality replacement parts; and if you do end up needing a new unit, we install the best air conditioning systems available.

Heating Repair & Installation Services

Nest Thermostat

A quick but thorough evaluation by one of our trained heating system specialists can help save you some serious money in determining whether you need a replacement heating system or a simple repair. Our certified service technicians can completely diagnose your heating system issues and provide you with a professional recommendation

for either a new installation or a heating repair. Remember, we work by our motto where repair is always the first option. One of our licensed and factory trained heating and air conditioning professionals can get your home comfortable and warm again during those cold winter months. We can repair all major heating system brands and if a new system is needed, we'll only install top-quality heating systems.

About Our Company

Our company is family-owned-and-operated by Ben Vollmar, a technician with more than a decade of experience. He started this business to provide honest service in today's world that offers reasonable prices for personalized work. We are available every day from 8 AM -7 PM, 24/7 for emergency services, year-round for all of your HVAC needs.

Located In Katy

Polar Express A/C & Heating
2011 Holly Manor Ct.
Katy, TX 77493

Phone: (281) 794-4434
Office: (281) 578-2265

We Specialize in Ruud and Amana® High-Efficiency Systems

We sell, install, and service A/C systems that qualify for tax credits. All brands are available. We beat any competitor's price on these systems and offer a 10-year parts and labor warranty. Water heater replacement services are also available upon request.

Variable Speed Equipment

2-speed equipment removes moisture better and in some cases can cut a light bill in half. Call us today for our $49.95 A/C Service inspection. You can count on quality A/C service and air conditioning repair from our company in Katy, TX.

Proudly Servicing

Katy, Cypress, West Houston & Anywhere within a 25-Mile Radius of 77449